Legacy platforms like 7.ai are more likely to require manual updates and constant human intervention, and still work off of outdated AI models and older conversational design. The outcome is higher call abandonment rates, lower CSAT, and frustrated customers.
In contrast, Replicant’s Thinking Machine is a 7.ai alternative that is purpose-built on conversational design best practices and the latest in AI automation. It aims to fully resolve customer issues and autonomously improve with minimal intervention. Replicant customers see the difference with higher resolution rates and CSAT on-par or even higher than live agents.
call resolution rate
weeks to deploy enterprise use cases
Replicant CSAT equals or surpasses live agent CSAT
reduction in call escalations for common calls
Get conversational AI that is purpose-built and improves autonomously in real-time. Replicant is built with conversational design best practices, designed to fully resolve customer issues, not escalate or deflect them, through automated continuous improvements to its AI models. The results are higher resolution rates and CSAT on-par or higher than live agents.
General purpose AI apps like 7.ai are resource intensive and not purpose-built for having great customer service conversations. Replicant handles the heavy lifting and ramps up with pre-built conversational components so that you don’t have to hire an army of engineers or conversation designers. With Replicant’s library of out-of-the-box conversational components, you can get started quickly on a variety of common use cases like caller authentication, account management, reservations, and more.
Capture insights into your call drivers and transcripts, and take action off of data. With Replicant’s pre-built dashboards, discover key trends and get real-time insights into why customers are contacting support, top performing conversation flows, and frequent escalation issues.
Rob D. Principal Consultant & Strategist at leading auto insurance companyWe are leveraging Replicant to handle common costumer phone questions first. This is enabling our costumer service team to spend time handing complex and revenue generating interactions.