About Us

Crafting great conversations

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Replicant was founded on the belief that machines are ready to have useful, complex conversations that will transform the way they interact with the world, starting with customer service.

Our initial focus was making Replicant listen closely, think quickly, take actions, and reply fast enough to be conversational. The brain needed to understand complex and colloquial speech patterns and interpret slang and humor. Piece by piece we built elegant tools that allowed Replicant to listen, think, speak, act and interact with the world.

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Our Mission

We’re on a mission to craft great human-to-machine conversations to improve consumer experiences and bring the future of voice interfaces to the enterprise, starting with customer service.

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What We Do

We’re building the world’s first autonomous contact center that works out-of-the-box to resolve customer issues at scale with conversational AI.

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Our Values

We take ownership and pride to influence the outcomes of our goals. We are humble, no task is too big or small; and we act with objectivity, never letting our work define us.

Founders story

With a highly-skilled team of deep thinkers, we’re tackling a big problem using powerful machine learning algorithms and a keen ear for the aesthetics of voice communication.

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Gadi Shamia | CEO and Co-Founder

Every business makes mistakes, designs imperfect interfaces, or leaves questions unanswered. Customer service can help turn these issues into opportunities by providing resolutions to increase customer loyalty and long-lasting relationships. Yet, businesses spend $1.3 trillion on 265 billion customer service calls every year and customers and agents are still unhappy; agents spend their days answering mundane calls while customers wait countless hours on hold.

We built Replicant to fill these gaps – to give customers instant solutions to their most common customer service issues so agents can focus on what they’re good at – fixing problems creatively and connecting with customers, knowing that transactional work is handled by the Thinking Machine™. We built Replicant to end long hold times, frequent call transfers and high customer effort. We built Replicant to give call center executives scalable, elastic customer service that can flex up or down based on customer demand. We built Replicant to solve problems as a team, to help people become more productive, and because just like you, we are satisfied when our customers are satisfied.

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Benjamin Gleitzman | CTO and Co-Founder

I thrive at the intersection of aesthetics and technology. After studying Artificial Intelligence and Machine Learning at MIT and following the invention and acquisition of Hunch, the engine that now powers billions of recommendations per day at eBay, I founded an art gallery of computer code to explore the actual and aesthetic utility of algorithms. After years of pairing traditional artisans like painters and sculptors with data scientists and deep learning specialists, and puzzled that I’d never had a very good conversation with a machine, the team and I decided to build Replicant to elevate AI to a natural, human level of communication. With a team hailing from industry, research, and linguistic conversational theory, Replicant’s holistic approach to the design, development, and deployment of the Thinking Machine™ is cutting-edge and carefully crafted to provide exceptional customer experiences.

Our investors

  • norwest-venture-partners
  • costanoa-venture
  • bloomberg-beta
  • atomic
  • state-farm

Locations

We are a global company with a presence in:

  • San Francisco, CA
  • Toronto, ON
  • Waterloo, ON
  • Portland, OR
  • Boston, MA
  • Västernorrland, SE