About Us

Pioneering Contact Center Automation

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Replicant helps companies automate their most common customer service calls while empowering agents to focus on more complex and nuanced customer challenges.

Replicant’s AI platform allows consumers to engage in natural conversations across voice, messaging and other digital channels to resolve their customer support issues. Replicant scales up or down instantly, can be implemented in weeks and handles millions of customer support interactions a month.

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Our Mission

We’re on a mission to craft great human-to-machine conversations to improve consumer experiences and bring the future of AI & automation to contact centers.

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What We Do

We’re pioneering Contact Center Automation by automating and resolving common customer service issues so live agents can concentrate on more complex and rewarding work.

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Our Values

We take ownership and pride to influence the outcomes of our goals. We are humble, no task is too big or small; and we act with objectivity, never letting our work define us.

Founders story

With a highly-skilled team of deep thinkers, we’re tackling a big problem using powerful AI & automation to improve customer service across all channels.

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Gadi Shamia | CEO and Co-Founder

Every business makes mistakes, designs imperfect interfaces, or leaves questions unanswered. Customer service can help turn these issues into opportunities by providing resolutions to increase customer loyalty and long-lasting relationships. Yet, businesses spend $1.3 trillion on 265 billion customer service calls every year and customers and agents are still unhappy; agents spend their days answering mundane calls while customers wait countless hours on hold.

We built Replicant to fill these gaps – to give customers instant solutions to their most common customer service issues so agents can focus on what they’re good at – fixing problems creatively and connecting with customers, knowing that transactional work is handled by the Thinking Machine™. We built Replicant to end long hold times, frequent call transfers and high customer effort. We built Replicant to give call center executives scalable, elastic customer service that can flex up or down based on customer demand. We built Replicant to solve problems as a team, to help people become more productive, and because just like you, we are satisfied when our customers are satisfied.

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Benjamin Gleitzman | CTO and Co-Founder

I thrive at the intersection of aesthetics and technology. After studying Artificial Intelligence and Machine Learning at MIT and following the invention and acquisition of Hunch, the engine that now powers billions of recommendations per day at eBay, I founded an art gallery of computer code to explore the actual and aesthetic utility of algorithms. After years of pairing traditional artisans like painters and sculptors with data scientists and deep learning specialists, and puzzled that I’d never had a very good conversation with a machine, the team and I decided to build Replicant to elevate AI to a natural, human level of communication. With a team hailing from industry, research, and linguistic conversational theory, Replicant’s holistic approach to the design, development, and deployment of the Thinking Machine™ is cutting-edge and carefully crafted to provide exceptional customer experiences.

Our investors

  • atomic
  • Norwest 1
  • Stripes 1

Locations

We are a remote-first, global company with a presence in:

  • San Francisco, CA
  • Toronto, ON
  • Waterloo, ON
  • Portland, OR
  • Boston, MA
  • Västernorrland, SE