Replicant Blog
Read the latest customer service trends
Building the Contact Center Automation Category: Replicant’s $78M Series B
It was January 24th in Winnipeg, Canada. The temperature was close to zero degrees Fahrenheit. It is never fun to...
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Customer Service, Digital Transformation
Why Siloed Automation Strategies Fail
How a Holistic Automation Solution Brings Customers Familiar Experiences Picture contact centers as a house. They must be maintained, adapt...
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Customer Service, Digital Transformation
Consistency: The Key to Omnichannel Customer Service
How a Holistic Automation Solution Brings Customers Familiar Experiences Today’s customers put up with a lot. As more support has...
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Customer Service, Digital Transformation
Talk, Text or Type: Transform Your Contact Center With Replicant
Contact Center Automation is Revamping Customer Service Customers expect great service no matter what their request is, or how they...
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Customer Service, Digital Transformation
Replicant Announces Expanded Support Across Messaging and Digital Channels
Automate Every Channel in Any Language Early on in our company history, Replicant made the decision to focus on building...
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Customer Service, Digital Transformation
Myth: Automation is Bad for Customer Service Agents. Here’s Why.
Contact Center Automation is putting to rest common AI misconceptions When people think of Artificial Intelligence and automation, one of...
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Customer Service, Digital Transformation
6 Key Features: How to Identify Contact Center Automation
Know What Your Contact Center is Looking For A 2021 McKinsey survey indicated that AI adoption is experiencing a rapid rise,...
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