Replicant Blog

Read the latest customer service trends

Today's Highlights
November 17, 2021

Conversational AI is No Longer a Black Box

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Replicant shares highlights from their guide “Overcoming the Contact Center Crisis with Conversational AI"
November 1, 2021

From Understaffed to Overprepared: How Contact Centers are Bouncing Back

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October 13, 2021

Survey: The Effects of Bad Customer Service and How Brands Can Fix It

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Blog articles

November 30, 2021

5 Must-Have Qualities for Every Contact Center in 2022

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November 23, 2021

Top 8 Learnings After Years of Conversation Design 

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November 19, 2021

Learn the Different Types of Virtual Agents by Replicant.AI

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November 17, 2021

Is Conversational AI the Best Solution to Support Pandemic-weary Contact Centers?

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November 15, 2021

Five Key Trends in Patient Experience for 2022

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November 12, 2021

The Difference Between Conversational AI and Chatbots

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November 10, 2021

What is IVR (Interactive Voice Response) and How Does it Work?

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November 8, 2021

What is Total Experience (TX)?

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November 5, 2021

Which Type of Contact Center Fits Your Business Best?

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October 29, 2021

How Business Process Outsourcing Helps Businesses Grow

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