Replicant Blog
Read the latest customer service trends
Benchmark Report: Contact Center Automation is Moving to the Mainstream
Contact center leaders are facing the hardest customer service climate in history. According to new data found in the 2022...
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Customer Service, Digital Transformation
Call Center IVR Explained
If you’ve ever called a business and interacted with a system that directs you to press certain buttons for specific...
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Automation and Accessibility: Providing Customer Service For All
There’s little doubt that Contact Center Automation is a transformative resource that’s creating positive change in customer service. Businesses enjoy...
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Customer Service, Digital Transformation
Thinking About Call Center Outsourcing? Try This
The aftermath of the global pandemic of 2020 has resulted in a combination of increased customer inquiries and an ongoing...
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The Data-Backed Contact Center Automation Action Plan
Contact Center Automation has gained widespread adoption across the customer service world. It’s being used by B2B companies, direct-to-consumer startups,...
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Customer Service, Digital Transformation
Replicant’s Conversational AI Platform
Founded five years ago, Replicant has been faithful to its mission of “crafting great human-to-machine conversations to improve consumer experiences...
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Customer Service, Digital Transformation
Autonomous Customer Service – How This Technology Works
When business owners decide to implement AI in customer service, it’s important that they understand the details of contact center...
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