Blogs by Veronica French

Protect Your Contact Center From Rising Unpredictability Using Automation Scaling contact centers with human resources…

Talkdesk’s CX Digital Showdown brought together six leading customer experience solutions from their partner ecosystem…

Val Kugathasan, Director of Digital Transformation and Payment Operations at ADP, has spent years evangelizing…

With the use of AI becoming more common, it’s also getting more difficult to pick…

As the frontline for handling customer issues, customer service departments still rely on the phone…

The success of contact centers has always relied on carefully balancing customer service capacity with…

Although AI stirs up grand visions of the future, it’s also gotten a bad name….

Whether you believe machines will take over the world or not, many people are wondering…

Travelers “want to be engaged, heard, empowered and delighted by hotels.” They want and demand…

Contact centers are seen as a cost center and a source of frustration for both…

  At Replicant, we believe in taking a fresh approach to connecting with our prospects…

If you’re beginning to explore artificial intelligence (AI) for your customer service strategy or simply…

Patience is a virtue, or at least so we’re told. Virtue or not, patience is…