Replicant Blog
Read the latest customer service trends
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Replicant, Voice AI
Get Smart on Replicant Voice
Want to get smart on Replicant Voice? Take a look at our most frequently asked questions (FAQ) – we’ve compiled...
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Contact Center, Voice AI
10 Ways Voice AI Empowers Contact Centers
Voice AI is transforming the contact center as we know it. The traditional customer service model is in dire need...
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Replicant, Voice AI
Meet the “Thinking Machine”: Why We Chose Not to Personify AI at Replicant
Artificial Intelligence (AI) has been around for a while now. Al algorithms were brought to life more than fifty years...
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Conversational AI, Customer Service
Conversational AI Brings New Experiences to Customer Service
The future of customer service is rapidly evolving. Customer Service has received more attention in the last five years as...
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Voice AI
What Makes a Great AI Conversation on the Phone?
A few weeks ago, I wrote a blog post about the making of a great conversation, regardless if it is...
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Customer Service
Patience Factors and Customer Service
Patience is a virtue, or at least so we’re told. Virtue or not, patience is something we are asked to...
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