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The Great Resignation – Remote Call Center Solutions in 2022 | Replicant
Remote Call Center Solutions in 2022 As workers around the country re-evaluate what their work life should look like, the...
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Infographic: How the Great Resignation is Impacting Contact Centers in 10 Data Points
How the Great Resignation is Impacting Contact Centers in 10 Data Points The Great Resignation has upended the entire customer...
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The Surprising Roots of the Most Common Hold Music
Cisco is the number one supplier of enterprise phone systems in the world. Which means if you’re ever placed on...
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IVR Made Customer Service Efficient. Machine Learning Is Next Level. | Replicant
How Interactive Voice Response Makes Customer Service More Efficient Interactive voice response (IVR) is a common technology that has been...
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How Automation is Rescuing Contact Centers from the Great Resignation
By almost every account, 2021 was the hardest year in history to manage a contact center. In the words of...
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Part 2: The Unforeseen Costs of Building a Conversational AI Solution
Earlier this month, we discussed some of the most common, though under-discussed, pitfalls contact centers experience when attempting to build...
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