Replicant Blog
Read the latest customer service trends
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Replicant
Replicant.ai raises $27M to modernize customer service with the world’s first autonomous contact center
Today we announced the closing of $27 million Series A financing, led by Norwest Venture Partners. We’re proud to have...
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Contact Center
Optimize Call Center Costs
Author Andrew Grant famously said, “You never get a second chance to make a first impression.” And that’s true, especially...
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Contact Center, Replicant
Why Call Centers Need Replicant
Organizations are now entering the third era of IT, according to Gartner’s 2019 CIO Survey, meaning that digital communications and...
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Customer Service
A New Approach to Customer Service for eCommerce
In April 2020, digital e-commerce jumped 49%, dubbing the spring month as “Black Friday in April.” Some retailers that already...
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Contact Center
What’s the “Next Normal” for the Call Center?
The world of February 2020, before COVID-19 became a global pandemic, no longer exists. No one knows exactly what a...
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Contact Center
Prepare your Call Center for COVID-19 Recovery
How to overcome unpredictable setbacks with flexible customer service We learned very quickly that our current call center model wasn’t...
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