Replicant Blog
Read the latest customer service trends
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Contact Center
What the Pandemic Revealed About Contact Centers
Customer Service Has Changed For Good For years, contact centers have operated on multi-year plans, contemplating evolving changes to their...
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Customer Service, Digital Transformation
How to Use Contact Center Data to Improve Agents
Training Agents Just Got A Whole Lot Smarter Customer service agents have never needed help more than they do now. 96%...
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Customer Service, Digital Transformation
Contact Center Automation: 6 Months From Now, You’ll Wish You Started Today
Don’t Wait, Automate A few years ago, 76% of contact centers were planning to invest in artificial intelligence in the...
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Customer Service, Digital Transformation
The Rise of Contact Center Automation in 12 Stats
The Numbers Behind Contact Center Automation’s Rapid Adoption Digital transformation was already well underway in contact centers before the onset...
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Customer Service, Voice AI
10 Challenges Contact Centers Can Navigate With Automation
Contact Center Automation Is Built for Today’s Challenges As customer service and support organizations look to accelerate their digital transformations,...
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Customer Service, Digital Transformation
Call Center Outsourcing Services: BPO vs. Conversational AI
Call Center Outsourcing Services: BPO vs. Conversational AI Every year, artificial intelligence (AI) technology becomes more sophisticated – and it’s...
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