Replicant Blog
Read the latest customer service trends
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Customer Service, Digital Transformation
7 Things You Could Accomplish in the Time You’ll Spend Waiting for Customer Service
What would you do with 43 days? A report from 2016 found that half of America’s customers spend 10-20 minutes...
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Contact Center
How Short-Staffed Contact Centers Can Overcome Summer Spikes
Seasonal Spikes Don’t Have to Mean Hiring Scrambles With much of the world emerging from two years of pandemic-fueled restrictions,...
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Customer Service, Digital Transformation
8 Stats That Show How Customer Service Agents Have Changed
Customer Service Representatives Are Evolving This month, we’ve taken a look at the ways in which the pandemic has changed...
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Customer Service, Digital Transformation
Contact Centers Before and After Deploying Replicant
How Contact Center Automation Transforms Customer Service When done right, customer service can be your brand’s biggest differentiator. But for...
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Customer Service, Digital Transformation
Call Center Outsourcing Companies: Why to Choose Replicant over BPOs
Call Center Outsourcing Companies: Why to Choose Replicant over BPOs At first glance, business process outsourcing (BPO) can seem like...
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Customer Service, Digital Transformation
11 Eye-Opening Customer Stats
What the Data Says About the “New Customer” Between the pandemic, the “Great Resignation,” and rising unpredictability in supply chains...
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