Our Customers

We're proud of the partnerships we've made with our customers and the impact we have driven together.

Trusted by

Testimonials

Over 125k calls resolved without agent intervention

Brien Mikell Director of Customer Engagement and Contact Center Operations

Testimonials

900+ basis point improvement in satisfaction

Joe Russo Assistant Vice President at CAA

Testimonials

2x completion rate improvement vs previous solution

Tanya Weigelt Associate Vice President at CAA

Testimonials

Automation to fuel 2x growth

Kelsey Holshouser VP of Customer Experience at Because Market

Testimonials

Increasing call center capacity by 40%

Lisa Rivier Sr. Director at AAA

Testimonials

Reducing costs & increasing CSAT

Mike Bowman Sr. Director of Operations at ECSI

Testimonials

Deploying AI In Weeks, not Months

Michael Costers Business System Analyst

Replicant stats

45M+

Automated Conversations
85%

Success Rate

"For us, the value of Replicant has gone far beyond containment - it’s about actually improving the customer experience and cost savings. It’s so much more than we could have imagined."

Rob Dunning Operations Leader

"We are doubling down on automation right now. If there were to be an economic downturn and budgets happened to be cut, we are prepared for them and would still be able to fulfill our responsibilities to our customers partly due to the ROI we've already seen from implementing Replicant."

Lisa Rivier Senior Director of Operations & Strategy

"Replicant was able to meet or exceed our goals across all major metrics but more importantly, our partner restaurants preferred the AI solution. During our initial pilot we spoke with numerous merchants who explained they preferred speaking with the Thinking Machine since the kitchen is often noisy and the robot is clear."

George McConnell Global Operations Manager

"Before Replicant, nurses were spending time on non-clinical intake. Now, they can immediately begin injury assessments, just like doctors can step into an examination room and know exactly who the patient is."

Cindy Gambosh Director of Workforce Automation

"By implementing Replicant, we have been able to create consistency in the customer experience. Our customers can expect the same high level of service regardless of which channel they choose to interact with us through. That has been huge in creating trust in our brand with our customers."

Kelsey Holshouser VP of Customer Experience

"Replicant has taken seasonality out of the equation for us. No matter how much call traffic we have - whether it’s 1 call or 10,000 calls - the Thinking Machine can handle all of them at the same time."

Mike Bowman Director, Servicing Operations

"With Replicant, it's not just about the solution itself, but about the partnership and their ability to strategize and see downstream with us."

Bill Hackett Vice President of Contact Centers Strategy & Operations

"Having implemented Replicant, we are prepared for whatever may come. Whether it’s an economic downturn, a spike in call volume tomorrow, or hiring challenges, we will be able to answer calls because of the automation we already have in place."

Steve Bennet Supervisor of Dispatch

"Replicant offers a truly intelligent thinking machine that allows our company to remove the "busy work" type calls from our team members and open them up for true problem solving and building customer relationships."

Edison B. Senior Manager Club Member Experience at Telehealth Company

"We chose to work with Replicant because it’s not just about getting our guests to their destination; but about the value we’re providing them."

Director of Guest Care & Contact Centers At Top 5 Domestic Airline

"The learning curve for our riders has been super easy. They just get on the phone, and are ready to go. This is the least training we’ve ever had to give for a new system."

General Manager of Paratransit Division At Top 10 US Transit Agency