Intelligently resolve customer service issues and route customersREQUEST A DEMO
Conversational interactive voice response (IVR) systems use conversational AI, machine learning, natural language processing, and natural language understanding to offer customers self-service and intelligently route calls. Unlike traditional IVRs that subject customers to lengthy menus and speaking in keywords or numbers, conversational IVRs understand context and how humans naturally speak.
IVRs have a history of irritating customers due to their inflexibility and reliance on keyword matching. Replicant makes it easy to design intuitive conversations that use advanced voice recognition. Your customers can now get help by speaking naturally, instead of navigating touch-tone menus or saying specific keywords.
Replicant’s Thinking Machine™ doesn’t just resolve customer issues. When calls can’t be automatically resolved or they’re highly emotional or urgent, calls are intelligently routed and escalated to the right agent. Replicant even gives agents summarized notes so customers never have to repeat themselves.
With Replicant Powers, you’re not building a conversational IVR from scratch. You’ll leverage pre-built templates for common functionalities, like collecting email addresses, surveying customer satisfaction, and verifying a phone number. Powers ensure every call flow is built on conversational design best practices.