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Replicant dips into your CRM to authenticate callers, greet your customers by name, and offer the most relevant resolution based on historical interactions. At the end of every call, Replicant automatically creates tasks or tickets, updates customer records, and adds intelligent call summary notes for follow-up.
Replicant’s contact center integrations make it possible to seamlessly escalate and transfer calls to a live agent. All relevant context is sent to the agent’s console, including caller information, the reason for transfer, and detailed call summary notes. Agents now understand what steps were taken prior to call escalations.
Replicant seamlessly integrates with your internal systems to resolve customer issues end-to-end without agent intervention. By integrating, Replicant can issue refunds, initiate order updates, and change account information while on the phone with customers.