Optimize every conversation with the best channel
With a brain trained on millions of customer service calls, the ability to dip into internal CRM systems in milliseconds, and an empathetic, humanlike voice, the Thinking Machine™ delivers the fastest, most accurate, and contextual voice AI on the market. Replicant’s voice AI automatically authenticates callers and resolves tier-1 customer service issues so that you can delight your customers with seamless customer service.
What if your customers have more complex issues that require collecting information and multi-step processes to resolve? With Replicant, your customers can start a conversation on the phone, get sent an SMS or a mobile web page, and easily start updating orders, taking photos of defective products, or sharing hard to spell information like full names and email addresses while the Thinking Machine™ waits on hold. It’s now easier than ever to switch between channels during a single call to streamline the customer experience, reduce average handle times, and prevent agents from entering data manually.