Replicant vs. 7.ai
Legacy platforms like 7.ai are more likely to require manual updates and constant human intervention, and still work off of outdated AI models and older conversational design. The outcome is higher call abandonment rates, lower CSAT, and frustrated customers.
In contrast, Replicant’s Thinking Machine is a 7.ai alternative that is purpose-built on conversational design best practices and the latest in AI automation. It aims to fully resolve customer issues and autonomously improve with minimal intervention. Replicant customers see the difference with higher resolution rates and CSAT on-par or even higher than live agents.Learn more