Our Amazon Lex Alternative

Replicant’s Amazon Lex alternative is a purpose-built conversational AI that empowers more sophisticated customer conversations.

Unlike general purpose conversational apps, with Replicant you get an end-to-end conversational AI platform that fully resolves complex customer issues across channels and can get up and running in weeks.

Start handling thousands of daily customer calls with purpose-built conversational AI today.

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Learn why CX innovators choose Replicant:

Replicant consistently outperforms

>90%

call resolution rate

~12

weeks to deploy enterprise use cases

>8.0

Replicant CSAT equals or surpasses live agent CSAT

amazon lex alternative

Replicant vs. Amazon Lex

General purpose AI apps like Amazon Lex are resource and time-intensive and not purpose-built for having great customer service conversations.

It can take months or years to launch an enterprise-ready use case like scheduling or order management, with the majority of the necessary work incurred by your internal teams composed of conversational design experts, developers, and AI and ML engineers.

In contrast, our Amazon Lex alternative is a conversational AI platform that is purpose-built to autonomously handle high volume, complex customer conversations built on conversational design best practices. With our pre-built conversational components, customers are up and running in weeks, not months or years.  

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Why Choose Replicant's Conversational AI Platform

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Autonomous Conversational AI

  • Get conversational AI that is purpose-built and improves autonomously in real-time
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Up and Running in Weeks

  • Replicant handles the heavy lifting and ramps up with pre-built conversational components
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Actionable Insights and Reporting

  • Capture insights into your call drivers and transcripts, and take action off of data

Fortune 500 and leading enterprises - in retail, insurance, travel, hospitality, and more - trust Replicant

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What our customers say

We are leveraging Replicant to handle common costumer phone questions first. This is enabling our costumer service team to spend time handing complex and revenue generating interactions. avatar-rob Rob D Principal Consultant & Strategist
By implementing Replicant, we were able to scale our operations to handle any peak volume eliminating queue backlogs and delayed deliveries. Furthermore, it’s provided a much more secure platform (SOC, HIPPA and PCI compliant) while mantaining comparable quality metrics as human teammates. avatar-george George M Global Operations Manager
Replicant is the perfect solution - it’s providing new innovation while reducing hold times by 50%, bringing average handle times down from 10 minutes to 2-5 minutes, and reducing call escalations. avatar-connor Connor S Founding Partner, Head of Marketing and Ops
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