Leading enterprise conversational AI
Deliver proactive customer service over the phone using voice AI technology.
Finally, an AI that your customers enjoy speaking to.
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Fortune 500 and leading enterprises - in retail, insurance, travel, hospitality, and more - trust Replicant
Scale elastically and reduce costs
Scaling costumer service up or down has never been easier. No planning, hiring or training required. You’ll never have to overpay for unused minutes or worse, keep customers on hold.
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Fully managed continuous learning
Replicant automatically retrains AI models with minimal human intervention so your customer conversations improve without needing to train agents or deploy new call scripts.
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Conversational design expertise
Leverage conversational design best practices using pre-built components for any use-case. You’ll never design customer conversations from scratch or need a team of conversational design experts to get started.
Book a demoDiscover call flows that industry leaders automate with Replicant Voice
Insurance
- File a claim
- Proof of insurance
- Update account
Travel & Hospitality
- Reservations & ratings
- Check-in Travel status
- Upsell & travel promotions
Telecoms
- Schedule service
- Account Management
- Troubleshooting
Our customers metrics
Minutes spent in queue
cost savings, compared to highly optimized BPO
Reduction in average handle time
What our customers think
We are leveraging Replicant to handle common costumer phone questions first. This is enabling our costumer service team to spend time handing complex and revenue generating interactions.Rob D Principal Consultant & Strategist
By implementing Replicant, we were able to scale our operations to handle any peak volume eliminating queue backlogs and delayed deliveries. Furthermore, it’s provided a much more secure platform (SOC, HIPPA and PCI compliant) while mantaining comparable quality metrics as human teammates.
Replicant is the perfect solution - it’s providing new innovation while reducing hold times by 50%, bringing average handle times down from 10 minutes to 2-5 minutes, and reducing call escalations.
