Contact Center Automation

Automate your contact center

#1 Contact Center Automation Platform to drive down costs and improve customer experiences.

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What we do

Customers won’t believe its a machine

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Natural conversations

AI that sounds & talks like a real agent

Our main focus is to build machines that allow customers to have natural & efficient conversations. It listens and talks like a human so your customers can too. No more keywords or long menus required.

First contact resolution

Don’t just deflect, but resolve issues

Automate & resolve tier 1 customer service issues without human intervention so your live agents can focus on more high-value and nuanced customer challenges.

Omnichannel

Every channel, any language

Resolve issues in any language and dialect over whichever medium your customers prefer with seamless channel switching across voice, messaging, and other digital channels.

Quick deployment

Up and running in weeks

General use AI platforms can take years to deploy in contact centers. Replicant is purpose-built and already trained to handle customer service conversations.

Success across industries & use cases

We have proven that we can dramatically save contact center’s millions of dollars without sacrificing customer service satisfaction.

45M+

Conversations automated
90

Net Promoter Score (NPS)
85%

Success rate

We are leveraging Replicant to handle common customer phone questions. This is enabling our team to spend more time handling complex and revenue generating interactions.

Rob Dunning
Operations Leader

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