Like having an infinite supply of your best call center agents
With the world’s first Thinking Machine, Replicant provides always-on support to resolve customer issues quickly and naturally over the phone using voice AI.
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Fortune 500 and leading enterprises - in retail, insurance, travel, hospitality, and more - trust Replicant
Scale elastically and reduce costs
Scaling costumer service up or down has never been easier. No planning, hiring or training required. You’ll never have to overpay for unused minutes or worse, keep customers on hold.
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Seamless integrations
Resolve customer issues quickly with contextual customer conversations. Replicant’s seamless integrations and custom APIs make it easier to authenticate callers, escalate emotional calls, and log tickets automatically.
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Deep analytics and insights
Automatically transcribe what customers are saying on every call, search for conversation keywords in real-time, and auto-tag conversations based on call attributes to get deeper insights into key call drivers.
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Secure and reliable
Deliver customer service that’s secure and reliable with a HIPAA, SOC II, PCI, and GDPR compliant platform that provides high availability infrastructure.
Book a DemoDiscover call flows that industry leaders automate with Replicant Voice
Insurance
- File a claim
- Proof of insurance
- Update account
Travel & Hospitality
- Reservations & ratings
- Check-in Travel status
- Upsell & travel promotions
Telecoms
- Schedule service
- Account Management
- Troubleshooting
Our customers metrics
Cost savings, compared to highly optimized BPO
Success rate in resolutions, without agent escalation
Increase in call center capacity
What our customers think
We are leveraging Replicant to handle common costumer phone questions first. This is enabling our costumer service team to spend time handing complex and revenue generating interactions.Rob D Principal Consultant & Strategist
By implementing Replicant, we were able to scale our operations to handle any peak volume eliminating queue backlogs and delayed deliveries. Furthermore, it’s provided a much more secure platform (SOC, HIPPA and PCI compliant) while mantaining comparable quality metrics as human teammates.
Replicant is the perfect solution - it’s providing new innovation while reducing hold times by 50%, bringing average handle times down from 10 minutes to 2-5 minutes, and reducing call escalations.
