Like having an infinite supply of your best call center agents
With the world’s first Thinking Machine, Replicant provides always-on support to resolve customer issues quickly and naturally over the phone using voice AI.
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Fortune 500 and leading enterprises - in retail, insurance, travel, hospitality, and more - trust Replicant
Scale elastically and reduce costs
Scaling costumer service up or down has never been easier. No planning, hiring or training required. You’ll never have to overpay for unused minutes or worse, keep customers on hold.
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Get started quickly
Deploy in record time with pre-built conversation components, called Powers, that follow conversational design best practices – no development required.
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Seamless integrations
Resolve customer issues quickly with contextual customer conversations. Replicant’s seamless integrations and custom APIs make it easier to authenticate callers, escalate emotional calls, and log tickets automatically.
Book a demoDiscover call flows that industry leaders automate with Replicant Voice
Insurance
- File a claim
- Proof of insurance
- Update account
Travel & Hospitality
- Reservations & ratings
- Check-in Travel status
- Upsell & travel promotions
Telecoms
- Schedule service
- Account Management
- Troubleshooting
Our customers metrics
Minutes spent in queue
cost savings, compared to highly optimized BPO
Reduction in average handle time
What our customers think
We are leveraging Replicant to handle common costumer phone questions first. This is enabling our costumer service team to spend time handing complex and revenue generating interactions.Rob D Principal Consultant & Strategist
By implementing Replicant, we were able to scale our operations to handle any peak volume eliminating queue backlogs and delayed deliveries. Furthermore, it’s provided a much more secure platform (SOC, HIPPA and PCI compliant) while mantaining comparable quality metrics as human teammates.
Replicant is the perfect solution - it’s providing new innovation while reducing hold times by 50%, bringing average handle times down from 10 minutes to 2-5 minutes, and reducing call escalations.
