Customer service automation with voice AI

Deliver proactive customer service autonomously with voice AI

Finally, an AI that your customers enjoy speaking to

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Fortune 500 and leading enterprises - in retail, insurance, travel, hospitality, and more - trust Replicant

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Voice AI customers love

Voice is the fastest and most seamless way to communicate with your customers. Now you can fully resolve customer support issues over the phone using human-like voice AI that is fast, accurate, and contextual.

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Serve customers anytime

Eliminate hold times and respond to every customer inquiry with 24/7 service available anytime, anywhere.

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Scale elastically and reduce costs

Scaling costumer service up or down has never been easier. No planning, hiring or training required. You’ll never have to overpay for unused minutes or worse, keep customers on hold.

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Seamless integrations

Resolve customer issues quickly with contextual customer conversations. Replicant’s seamless integrations and custom APIs make it easier to authenticate callers, escalate emotional calls, and log tickets automatically.

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Deep analytics and insights

Automatically transcribe what customers are saying on every call, search for conversation keywords in real-time, and auto-tag conversations based on call attributes to get deeper insights into key call drivers.

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Discover call flows that industry leaders automate with Replicant Voice

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Insurance

  • File a claim
  • Proof of insurance
  • Update account
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Travel & Hospitality

  • Reservations & ratings
  • Check-in Travel status
  • Upsell & travel promotions
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Telecoms

  • Schedule service
  • Account Management
  • Troubleshooting

Our customers metrics

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Minutes spent in queue

50%

cost savings, compared to highly optimized BPO

2x

Increase in call center capacity

What our customers think

We are leveraging Replicant to handle common costumer phone questions first. This is enabling our costumer service team to spend time handing complex and revenue generating interactions. avatar-rob Rob D Principal Consultant & Strategist
By implementing Replicant, we were able to scale our operations to handle any peak volume eliminating queue backlogs and delayed deliveries. Furthermore, it’s provided a much more secure platform (SOC, HIPPA and PCI compliant) while mantaining comparable quality metrics as human teammates. avatar-george George M Global Operations Manager
Replicant is the perfect solution - it’s providing new innovation while reducing hold times by 50%, bringing average handle times down from 10 minutes to 2-5 minutes, and reducing call escalations. avatar-connor Connor S Founding Partner, Head of Marketing and Ops
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Why Replicant

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Capabilities

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Company

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