Replicant vs. Interactions
Legacy platforms like Interactions are more likely to require constant human intervention and manual updates, and lean on outdated AI and conversational design. The outcomes are clear: greater customer frustration, higher call abandonment rates, and lower CSAT.
Replicant’s Thinking Machine, the best Interactions alternative on the market, is built on conversational design best practices and the latest in AI automation technology. Our solution aims to fully resolve customer issues end-to-end and continuously improve with minimal intervention. This results in higher resolution rates and CSAT on-par or even higher than live agents.
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