Leading enterprise conversational IVR
Deliver proactive customer service over the phone using voice AI
Finally, an AI that your customers enjoy speaking to
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Fortune 500 and leading enterprises - in retail, insurance, travel, hospitality, and more - trust Replicant
Serve customers anytime
Eliminate hold times and respond to every customer inquiry with 24/7 service available anytime, anywhere.
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Seamless integrations
Resolve customer issues quickly with contextual customer conversations. Replicant’s seamless integrations and custom APIs make it easier to authenticate callers, escalate emotional calls, and log tickets automatically.
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Deep analytics and insights
Automatically transcribe what customers are saying on every call, search for conversation keywords in real-time, and auto-tag conversations based on call attributes to get deeper insights into key call drivers.
Book a DemoDiscover call flows that industry leaders automate with Replicant Voice
Insurance
- File a claim
- Proof of insurance
- Update account
Travel & Hospitality
- Reservations & ratings
- Check-in Travel status
- Upsell & travel promotions
Telecoms
- Schedule service
- Account Management
- Troubleshooting
Our customers metrics
Minutes spent in queue
Success rate in resolutions, without agent escalation
Reduction in average handle time
What our customers think
We are leveraging Replicant to handle common costumer phone questions first. This is enabling our costumer service team to spend time handing complex and revenue generating interactions.Rob D Principal Consultant & Strategist
By implementing Replicant, we were able to scale our operations to handle any peak volume eliminating queue backlogs and delayed deliveries. Furthermore, it’s provided a much more secure platform (SOC, HIPPA and PCI compliant) while mantaining comparable quality metrics as human teammates.
Replicant is the perfect solution - it’s providing new innovation while reducing hold times by 50%, bringing average handle times down from 10 minutes to 2-5 minutes, and reducing call escalations.
