Compare Replicant vs. SmartAction
Replicant’s Thinking Machine is a SmartAction alternative that gets results. It is built on conversational design best practices to fully resolve customer issues, not escalate them, through automated continuous improvements to its AI models. This results in higher resolution rates and CSAT on-par or even higher than live agents.
In contrast, SmartAction customers have reported frustration with their legacy platform due to slower response times and poor intent interpretation due to their keyword-driven model, resulting in higher call abandonment rates and lower success rates.
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