Like having an infinite supply of your best call center agents

With the world’s first Thinking Machine, Replicant provides always-on support to resolve customer issues quickly and naturally over the phone using voice AI.

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Fortune 500 and leading enterprises - in retail, insurance, travel, hospitality, and more - trust Replicant

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Voice AI customers love

Voice is the fastest and most seamless way to communicate with your customers. Now you can fully resolve customer support issues over the phone using human-like voice AI that is fast, accurate, and contextual.

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Scale elastically and reduce costs

Scaling costumer service up or down has never been easier. No planning, hiring or training required. You’ll never have to overpay for unused minutes or worse, keep customers on hold.

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Fully managed continuous learning

Replicant automatically retrains AI models with minimal human intervention so your customer conversations improve without needing to train agents or deploy new call scripts.

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Conversational design expertise

Leverage conversational design best practices using pre-built components for any use-case. You’ll never design customer conversations from scratch or need a team of conversational design experts to get started.

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Discover call flows that industry leaders automate with Replicant Voice

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Insurance

  • File a claim
  • Proof of insurance
  • Update account
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Travel & Hospitality

  • Reservations & ratings
  • Check-in Travel status
  • Upsell & travel promotions
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Telecoms

  • Schedule service
  • Account Management
  • Troubleshooting

Our customers metrics

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Minutes spent in queue

90%

cost savings, compared to highly optimized BPO

50%

Reduction in average handle time

What our customers think

We are leveraging Replicant to handle common costumer phone questions first. This is enabling our costumer service team to spend time handing complex and revenue generating interactions. avatar-rob Rob D Principal Consultant & Strategist
By implementing Replicant, we were able to scale our operations to handle any peak volume eliminating queue backlogs and delayed deliveries. Furthermore, it’s provided a much more secure platform (SOC, HIPPA and PCI compliant) while mantaining comparable quality metrics as human teammates. avatar-george George M Global Operations Manager
Replicant is the perfect solution - it’s providing new innovation while reducing hold times by 50%, bringing average handle times down from 10 minutes to 2-5 minutes, and reducing call escalations. avatar-connor Connor S Founding Partner, Head of Marketing and Ops
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Why Replicant

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