When you choose Replicant over general purpose conversational apps, you’re getting an end-to-end conversational AI platform that can fully resolve complex customer issues across channels that can be deployed in weeks.
It can take months or years to launch an enterprise-ready use case like scheduling or account management, and the majority of the work is incurred by your internal teams of conversational design experts, developers, and AI and ML engineers.
In contrast, Replicant’s Google Dialogflow alternative is a purpose-built to autonomously handle high volume, complex customer conversations built on conversational design best practices. With our pre-built conversational components, customers are up and running in weeks, not months or years.
call resolution rate
weeks to deploy enterprise use cases
Replicant CSAT equals or surpasses live agent CSAT
reduction in call escalations for common calls
Get conversational AI that is purpose-built and improves autonomously in real-time. Replicant is built with conversational design best practices, designed to fully resolve customer issues, not escalate or deflect them, through automated continuous improvements to its AI models. The results are higher resolution rates and CSAT on-par or higher than live agents.
General purpose AI apps like Google Dialogflow are resource intensive and not purpose-built for having great customer service conversations. Replicant handles the heavy lifting and ramps up with pre-built conversational components so that you don’t have to hire an army of engineers or conversation designers. With Replicant’s library of out-of-the-box conversational components, you can get started quickly on a variety of common use cases like caller authentication, account management, reservations, and more.
Capture insights into your call drivers and transcripts, and take action off of data. With Replicant’s pre-built dashboards, discover key trends and get real-time insights into why customers are contacting support, top performing conversation flows, and frequent escalation issues.
Rob D. Principal Consultant & Strategist at leading auto insurance companyWe are leveraging Replicant to handle common costumer phone questions first. This is enabling our costumer service team to spend time handing complex and revenue generating interactions.