REPLICANT FOR

Telecommunications

Offer speedy and reliable customer service for FAQs, troubleshooting, and account management

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Help millions of customers with no wait times

  • icon-troubleshoot
    Technical troubleshooting
  • icon-install
    Installation and service scheduling
  • icon-credit-user
    Account and billing management
  • icon-alert
    Proactive outage alerts and resolution
  • icon-upsell
    Automated upselling and cross-selling
  • icon-payment
    Outbound payment collection
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Service that never sleeps

When your customers are spread across the world and using your products day and night, you need to be ready to help troubleshoot their most common issues and answer their questions. Replicant’s Thinking Machine™ provides always-on customer service — no matter where customers are or what time of day it is.

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Banish manual account lookups and agent work

Save agents hours of manually looking up customer account information, creating tickets, and logging call notes. Replicant integrates with your CRM to automatically authenticate callers, update records, and complete post-call work. Agents also get call summaries when customers are transferred, ensuring customers never have to repeat themselves.

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Save agent capacity for when it matters most

Let AI handle straightforward and routine tasks, like processing a payment or upgrading a customer’s service. You’ll no longer need to train agents on these repetitive call flows. And you’ll free them up to apply their problem-solving skills, empathy, and expertise to offer exceptional service and retain customers in this highly competitive market.

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Proactively inform and remind customers

When an outage strikes, calls flood your contact center. Instead of reacting, use Replicant to proactively call customers and let them know when there’s an outage or when service has been restored. Efficiently scale customer service when disaster strikes and for less urgent customer interactions.

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Metrics from Replicant customers

  • 50% reduction in average handle time
  • 70% reduction in hold time for higher customer satisfaction
  • 50% reduction in call escalations for common calls
  • 2X increase in call center capacity