Resolve More Customer Conversations With the #1 Interactions Alternative

Replicant's alternative to Interactions offers superior conversational AI and fully autonomous learning capabilities that outperform traditional solutions.

When choosing Replicant over legacy platforms, you’re choosing a superior product, autonomous improvements, intent-driven conversations, faster deployment, and improved performance metrics across the board.

Customers that have switched to Replicant immediately see higher resolution rates and CSAT scores. Legacy platforms like Interactions are more likely to require constant human intervention and manual updates, and lean on outdated AI and conversational design. The outcomes are clear: greater customer frustration, higher call abandonment rates, and lower CSAT.

Learn why modern CX leaders have made the switch to Replicant:

Replicant Consistently Outperforms

3x

higher resolution rate

50%

cut deployment time in half

8.0

Replicant CSAT equals or surpasses live agent CSAT

50%

reduction in call escalations for common calls

Replicant vs. Interactions

interactions logo
  • Voice AI
  • Chat and SMS
  • Visual IVR
  • Multi language
  • Real time transcription
  • Custom integrations
  • Superior conversational design
  • Accurate intent extraction vs. keyword matching
  • CSAT on-par with live agents
  • Automated continuous improvements to AI
  • >80% resolution rate
  • Advanced analytics & reporting
  • Pre-built use cases by industry
  • <1 second latency
  • Go live in <60 days

Find out how to achieve greater results with Replicant

Talk to Sales

The Replicant Difference

Leading Conversational AI

Replicant’s Thinking Machine, the best Interactions alternative on the market, is built on conversational design best practices and the latest in AI automation technology. Our solution aims to fully resolve customer issues end-to-end and continuously improve with minimal intervention. This results in higher resolution rates and CSAT on-par or even higher than live agents.

best in class conversational design

Up and Running in Weeks

Go live in record time using pre-built conversational components that make it easy to ramp up. Our out-of-the-box conversational components called Replicant Powers already incorporate conversational design best practices for a variety of common use cases like caller authentication, billing and payments, account management, and more.

get started faster with replicant

Immediate ROI

Experience call center savings upwards of 50% within the first year of launching. By automating Tier-1 call flows, you save thousands of call center agent minutes that you can now reallocate to calls that require empathy and ingenuity. Customers no longer have to wait on hold and get their most common issues resolved fast, resulting in fewer handled minutes altogether.

unprecedented call center savings

Innovators Who Chose Replicant

Rob D. Principal Consultant & Strategist at leading auto insurance company
We are leveraging Replicant to handle common costumer phone questions first. This is enabling our costumer service team to spend time handing complex and revenue generating interactions.

Trusted by Customer Obsessed Brands

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