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Replicant’s free resources offer tips and strategies for a recession-proof customer service operation The American economy is officially in a...
Read the BlogFor something to be dubbed “the best,” a user’s expectations should not just be met. Expectations should be exceeded in...
Read the BlogThe word “conversation” is defined as “a talk, especially an informal one, between two or more people, in which news...
Read the BlogIt’s no surprise that contact centers today are struggling. High and fluctuating call volumes, labor shortages and frequent employee turnovers,...
Read the BlogAutomation technology and live agents. It’s easy to see why this has historically been a love-hate relationship. When automation first...
Read the BlogAre you looking for a way to improve your customer interactions with your contact center? Both contact center outsourcing and...
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