Product Features
Curious to learn more about how Replicant works? Here you’ll get an inside look at our product.
Design optimal conversation flows effortlessly
Conversation Clustering
Replicant makes sense of your unstructured call data by automatically transcribing and clustering your historical call recordings and transcripts to discover the key intents driving your model; complete with training phrases for all intents – no human labeling needed to get started.
Conversation Studio
Design conversations in an elegant and powerful user-friendly interface that blends a low-code editor with a visual conversation flow designer. Most importantly, never start from scratch – drop in pre-built conversation modules for common customer support needs like user authentication or email address extraction and leverage a rich library of intents and functions for rapid development. Deployment, collaboration, and versioning are easy with built in CI/CD.
Monitor calls in real-time
Call Monitoring
Monitor live calls with real-time transcripts that track progress on every call as they unfold. Escalate calls to a supervisor or agent as needed with built in call controls and capture every word that’s spoken between Replicant and your customers for post-call analysis.
Visual IVR
Many customer interactions are best had on the phone, but in some cases, require a UI. For example, it’s easier for your customers to choose an available appointment from a calendar or pinpoint a location from a map. For these use-cases and more, Replicant offers visual IVR – a secure, one time link to a mobile-web interface delivered via SMS that makes capturing information simpler.
Handle complex conversations
Custom AI Models
Replicant’s proprietary transcription and intent classification engine are trained specifically on lossy 8khz customer support phone call data, yielding 94%+ classification accuracy – the highest in the industry. Customers can also train custom transcription models for specific use-cases with just a few hours of data, ensuring any industry expression or out of vocabulary words are accurately captured so that every conversation is tailored to your needs.
Multi-intents
A key part of Replicant’s conversation design capabilities is being able to resolve multiple intents in a single turn of a conversation. With Replicant, your callers aren’t limited to asking simple questions; instead, the next time a caller wants to change their billing address and inquire about a refund, they can – in a natural, conversational way.