NEW

Automate every Channel in any language

Connect every support call, text, and chat in one automated solution.

Resolve Tier 1 Issues Across Voice,
Messaging & Other Digital Channels

Create consistent customer experiences with the Thinking Machine – a central conversation engine that leverages one shared intent library to deploy and scale Contact Center Automation faster across every language and channel.

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88% Success Rate Within
Our First Week

Learn how Because describe meet customer demand head-on after implementing Replicant’s omnichannel solution.

CASE STUDY
Kelsey Holshouser Kelsey Holshouser VP of Customer Experience at Because
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By implementing Replicant, we have been able to create consistency in the customer experience. Our customers can expect the same high level of service regardless of which channel they choose to interact with us through. That has been huge in creating trust in our brand with our customers.

Natural flowing conversations across every channel

Power your voice and messaging channels with a central conversation engine that leverages the most advanced AI & machine learning technology available to create smooth, on-brand conversations.

Omnichannel flow

Omnichannel automation that doesn’t sacrifice CSAT

Provide customers with consistent and reliable experiences that eliminate wait times regardless of whether they reach out over voice, messaging or another digital channel.

Omnichannel Automation (1)

Deep analytics and actionable insights in one unified dashboard

Analyze conversation transcripts for every customer interaction across every channel in a single dashboard that makes it easy to get the data you need to drive operational excellence.

Omnichannel Dashboard

Escalate high-importance requests without disrupting customers

Integrate seamlessly with live agent platforms to hand off complex issues that require human empathy without losing customer context.

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Omnichannel flow
Omnichannel Automation (1)
Omnichannel Dashboard
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Seamless integration with your contact center tech stack

CRM INTEGRATIONS
  • icon-salesforce
    Salesforce
  • icon-zendesk
    Zendesk
  • icon-servicenow
    ServiceNow
  • icon-kustomer
    Kustomer
  • shopify-1
    Shopify
CONTACT CENTER INTEGRATIONS
  • icon-talkdesk
    Talkdesk
  • icon-five9
    Five9
  • icon-genesys
    Genesys
  • icon-twilio-flex
    Twilio Flex
  • icon-amazon
    Amazon
  • icon-nice
    NICE inContact
  • icon-incontact
    inContact
  • icon-avaya
    Avaya
  • icon-ujet
    UJET