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The Thinking Machine responds without delay, understands multi-intent requests, and supports a variety of languages to quickly resolve your most frequent customer issues across channels.
The Thinking Machine engages with customers on their preferred communication channel, and effortlessly switches between channels to streamline customer service.
NLU brain distinguishes human audio from background noise and reduces latency <1s between turns for natural conversations
Transcription that’s purpose-built for customer service transcribes speech to text with 20% lower word error rate for accurate resolutions
Proprietary ASR model recognizes natural pauses, including being put on hold, for smoother conversations
>96% accurate inference classification allows customers to ask complex, multi-intent questions for more flexible conversations
Named entity recognition recognizes places, names and dates in context, regardless of complexity, for intelligent conversations