AI-powered conversations that achieve results
accuracy to understand
customer issues
resolution rates to resolve
customer issues faster
higher satisfaction to
drive customer loyalty
As natural as speaking to a human agent
Resolve customer issues with AI-powered conversations that recognize what customers need instantly.
Conversations That Customers Love
Replicant's ability to help us quickly triage and prioritize high-value callers while ensuring great quality of service for all callers has been a game-changer for us.
You can think of replicant as your "Agent of the month", leave it on shift and let it take as many calls needed, at any time!
At Postmates, the Replicant Bot is placing 65% of our phone orders with a success rate equivalent to humans and has reduced phone order cost by 50%.
Make complex conversations simple
The Thinking Machine responds without delay, understands multi-intent requests, and supports a variety of languages to quickly resolve your most frequent customer issues across channels.
Speak any language
The Thinking Machine provides support for almost any language your customer’s speak with 30+ languages and variants, including all major Spanish and French dialects.
Get started in weeks
The Thinking Machine leverages Replicant Powers, pre-built components that make authenticating callers, collecting credit card information, policy numbers, email addresses and more, as simple as drag-and-drop.
Escalation
Serve customers across channels seamlessly
The Thinking Machine engages with customers on their preferred communication channel, and effortlessly switches between channels to streamline customer service.
What a multi-experience interaction with the Thinking Machine looks like for customers
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Customer inquires about shipping status
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Thinking Machine sends an SMS with tracking # and the call ends
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Customer places a call to their favorite retailer
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Customer checks on shipping status and wants to update order
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Customer replies to SMS and has a two-way conversation with the Thinking Machine
How the Thinking Machine works
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Recognizes human speech
NLU brain distinguishes human audio from background noise and reduces latency <1s between turns for natural conversations
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Understands what’s being said
Transcription that’s purpose-built for customer service transcribes speech to text with 20% lower word error rate for accurate resolutions
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Identifies conversational pauses
Proprietary ASR model recognizes natural pauses, including being put on hold, for smoother conversations
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Comprehends complex questions
>96% accurate inference classification allows customers to ask complex, multi-intent questions for more flexible conversations
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Clarifies entities in context
Named entity recognition recognizes places, names and dates in context, regardless of complexity, for intelligent conversations
