Make complex conversations simple
The Thinking Machine responds without delay, understands multi-intent requests, and supports a variety of languages to quickly resolve your most frequent customer issues across channels.
As natural as speaking to a human agent
Resolve customer issues with AI-powered conversations that recognize what customers need instantly.
Serve customers across channels seamlessly
The Thinking Machine engages with customers on their preferred communication channel, and effortlessly switches between channels to streamline customer service.
How the Thinking Machine works
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Recognizes human speech
NLU brain distinguishes human audio from background noise and reduces latency <1s between turns for natural conversations
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Understands what’s being said
Transcription that’s purpose-built for customer service transcribes speech to text with 20% lower word error rate for accurate resolutions
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Identifies conversational pauses
Proprietary ASR model recognizes natural pauses, including being put on hold, for smoother conversations
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Comprehends complex questions
>96% accurate inference classification allows customers to ask complex, multi-intent questions for more flexible conversations
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Clarifies entities in context
Named entity recognition recognizes places, names and dates in context, regardless of complexity, for intelligent conversations
What a multi-experience interaction with the Thinking Machine looks like for customers
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Customer inquires about shipping status
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Thinking Machine sends an SMS with tracking # and the call ends
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Customer places a call to their favorite retailer
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Customer checks on shipping status and wants to update order
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Customer replies to SMS and has a two-way conversation with the Thinking Machine
