Replicant Thinking Machine

Solve support issues quickly and naturally

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Make complex conversations simple

The Thinking Machine responds without delay, understands multi-intent requests, and supports a variety of languages to quickly resolve your most frequent customer issues across channels.

As natural as speaking to a human agent

Resolve customer issues with AI-powered conversations that recognize what customers need instantly.

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Serve customers across channels seamlessly

The Thinking Machine engages with customers on their preferred communication channel, and effortlessly switches between channels to streamline customer service.

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How the Thinking Machine works

  • Recognizes human speech

    NLU brain distinguishes human audio from background noise and reduces latency <1s between turns for natural conversations

  • Understands what’s being said

    Transcription that’s purpose-built for customer service transcribes speech to text with 20% lower word error rate for accurate resolutions

  • Identifies conversational pauses

    Proprietary ASR model recognizes natural pauses, including being put on hold, for smoother conversations

  • Comprehends complex questions

    >96% accurate inference classification allows customers to ask complex, multi-intent questions for more flexible conversations

  • Clarifies entities in context

    Named entity recognition recognizes places, names and dates in context, regardless of complexity, for intelligent conversations

What a multi-experience interaction with the Thinking Machine looks like for customers

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    Customer inquires about shipping status
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    Thinking Machine sends an SMS with tracking # and the call ends
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    Customer places a call to their favorite retailer
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    Customer checks on shipping status and wants to update order
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    Customer replies to SMS and has a two-way conversation with the Thinking Machine