Triage high call volumes and eliminate wait times
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Respond to common inquiries and resolve Tier-1 customer service issues, even during unpredictable call spikes.
Intelligently prioritize, route, and escalate calls based on complexity and urgency.
Keep your customers informed on the latest information with conversational outbound calls.
Create cases automatically in Salesforce, Zendesk, and other systems for faster follow-up.
Manage expected and unexpected demands on your call center with Replicant Voice. Our AI-powered Thinking Machine™ immediately answers all calls with flexible, natural-sounding conversations that accurately recognize customer intent. It’s fast, accurate, and contextual – just like speaking with a human agent.
SEE HOW IT WORKS
With Replicant, agents have a first line of defense to solve customer issues quickly over the phone. Instead of taking every call, agents only need to focus on the most urgent, emotionally-sensitive, or complex issues. Agents receive the highest priority and difficult calls while the Thinking Machine resolves Tier-1 customer service issues.
SEE IT IN ACTION
Easily integrate with existing CRM and contact center software to start answering calls in under a week. The AI Voice Responder logs cases automatically in Salesforce and Zendesk so agents can prioritize follow-ups and respond faster to increased customer demand.
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