AI Voice Responder

Triage high call volumes and reduce hold times

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Get started in under a week

Manage call spikes and reduce hold times

Manage demands on your call center with an AI Voice Responder that can start answering calls in days with flexible, natural-sounding conversations that accurately recognize customer intent. It’s fast, accurate, and contextual – just like speaking with a human agent.

Give agents a first line of defense

With Replicant’s AI Voice Responder, agents have a first line of defense to solve customer issues quickly over the phone. Now, agents can be prepared to focus on the most important issues, receiving the highest priority calls while deflecting the less urgent ones, to increase productivity.

Get started quickly

Easily integrate with existing CRM and contact center software to start answering calls in under a week. The AI Voice Responder logs cases automatically in Salesforce and Zendesk so agents can prioritize follow-ups and respond faster to increased customer demand.

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Triage high call volumes

Answer all calls for understaffed or compromised call centers.

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Answer FAQs

Respond to common inquiries and resolve tier-1 support issues during unpredictable call spikes.

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Make outbound calls

Keep your customers informed on the latest information with conversational outbound calls.

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Log cases for follow-up

Create cases automatically in Salesforce, Zendesk, and more for faster follow-up.

Metrics from Replicant customers

3

days to get up and running

89%

reduction in costs

90%

success rate in resolutions without escalations

24/7

service across all product lines

Customer service response management that meets caller demand

Industry-eCommerce

eCommerce

Keep customers informed on stock availability, return policies, and delivery updates.

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Industry-Insurance

Insurance

Streamline claim processing and status updates.

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Industry-Telecom

Telecommunications

Troubleshoot tier-1 networking issues and answer common questions for understaffed call centers.

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Industry-Healthcare

Healthcare

Disseminate voice-based information like clinic hours and facilitate telemedicine appointment scheduling.

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Industry-Government

Government

Give citizens the latest updates on safety information and unexpected events.

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Industry-ConsumerServices

Consumer Services

Manage spikes in demand with automated outbound calls for ordering and delivery.

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Industry-Travel

Travel

Triage call spikes to reduce customer hold times and enable self-service for frequently asked travel questions.

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