Business Continuity for Contact Centers

Triage high call volumes and eliminate wait times

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Always-on customer service that scales to meet customer demand

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    Respond and resolve

    Respond to common inquiries and resolve Tier-1 customer service issues, even during unpredictable call spikes.

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    Triage high call volumes

    Intelligently prioritize, route, and escalate calls based on complexity and urgency.

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    Make outbound calls

    Keep your customers informed on the latest information with conversational outbound calls.

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    Log cases for follow-up

    Create cases automatically in Salesforce, Zendesk, and other systems for faster follow-up.

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Manage call spikes and eliminate wait times

Manage expected and unexpected demands on your call center with Replicant Voice. Our AI-powered Thinking Machine™ immediately answers all calls with flexible, natural-sounding conversations that accurately recognize customer intent. It’s fast, accurate, and contextual – just like speaking with a human agent.

SEE HOW IT WORKS
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Give agents a first line of defense

With Replicant, agents have a first line of defense to solve customer issues quickly over the phone. Instead of taking every call, agents only need to focus on the most urgent, emotionally-sensitive, or complex issues. Agents receive the highest priority and difficult calls while the Thinking Machine resolves Tier-1 customer service issues.

SEE IT IN ACTION
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Get started quickly

Easily integrate with existing CRM and contact center software to start answering calls in under a week. The AI Voice Responder logs cases automatically in Salesforce and Zendesk so agents can prioritize follow-ups and respond faster to increased customer demand.

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Forrester Total Economic Impact™ (TEI) Report

  • 55% IN COST SAVINGS
  • INCREASED REVENUE
  • LIVE IN 6 WEEKS
  • HIGHER CSAT
READ THE REPORT

Metrics from Replicant customers

  • 50% reduction in average handle time
  • 70% reduction in hold time for higher customer satisfaction
  • 50% reduction in call escalations for common calls
  • 2x increase in call center capacity