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    • How it Works
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    • COVID-19 Response
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    • Virtual Agent
    • AI-Powered IVR
    • Omnichannel Support
    • Outbound Campaign Manager
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1-866-990-0429 | Pricing
Replicant
  • Why Replicant?
    • How it Works
    • Features
    • Security
    • COVID-19 Response
  • Capabilities
    • Virtual Agent
    • AI-Powered IVR
    • Omnichannel Support
    • Outbound Campaign Manager
    • Call Escalations and Routing
    • Analytics and Insights
    • CRM and Call Center Integrations
  • Solutions
    • Retail and e-Commerce
    • Insurance
    • Consumer Services
  • Resources
    • Blog
    • Resource Library
  • Company
    • About Us
    • Press
    • Join Us
    • Contact Us
1-866-990-0429 | Pricing

AI Voice Responder

Triage high call volumes and reduce hold times

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Get started in under a week

Manage call spikes and reduce hold times

Manage demands on your call center with an AI Voice Responder that can start answering calls in days with flexible, natural-sounding conversations that accurately recognize customer intent. It’s fast, accurate, and contextual – just like speaking with a human agent.

Give agents a first line of defense

With Replicant’s AI Voice Responder, agents have a first line of defense to solve customer issues quickly over the phone. Now, agents can be prepared to focus on the most important issues, receiving the highest priority calls while deflecting the less urgent ones, to increase productivity.

Get started quickly

Easily integrate with existing CRM and contact center software to start answering calls in under a week. The AI Voice Responder logs cases automatically in Salesforce and Zendesk so agents can prioritize follow-ups and respond faster to increased customer demand.

Triage high call volumes

Answer all calls for understaffed or compromised call centers.

Answer FAQs

Respond to common inquiries and resolve tier-1 support issues during unpredictable call spikes.

Make outbound calls

Keep your customers informed on the latest information with conversational outbound calls.

Log cases for follow-up

Create cases automatically in Salesforce, Zendesk, and more for faster follow-up.

Metrics from Replicant customers

0
days to get up and running
0%
reduction in costs
0%
success rate in resolutions without escalations
0/7
service across all product lines

Customer service response management
that meets caller demand

eCommerce

Keep customers informed on stock availability, return policies, and delivery updates.

WATCH DEMO

Insurance

Streamline claim processing and status updates.

See Resources

Telecommunications

Troubleshoot tier-1 networking issues and answer common questions for understaffed call centers.

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Healthcare

Disseminate voice-based information like clinic hours and facilitate telemedicine appointment scheduling.

SEE RESOURCES

Government

Give citizens the latest updates on safety information and unexpected events.

WATCH DEMO

Consumer Services

Manage spikes in demand with automated outbound calls for ordering and delivery.

WATCH INTERVIEW

Travel

Triage call spikes to reduce customer hold times and enable self-service for frequently asked travel questions.

SEE RESOURCES
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Don’t see your industry or use-case?

That’s ok we have you covered.

REQUEST A DEMO
TALK TO SALES

Why Replicant

  • How it Works
  • Features
  • Security
  • COVID-19 Response

Capabilities

  • Virtual Agent
  • AI-Powered IVR
  • Omnichannel Support
  • Outbound Campaign Manager
  • Call Escalations and Routing
  • Analytics and Insights
  • CRM and Call Center Integrations

Solutions

  • Retail and eCommerce
  • Insurance
  • Consumer Services

Blog

  • Call Center Outsourcing: Pros and Cons of Using a BPO for Your Call Center
  • Elastic Customer Service: The Key to Efficiently Scaling Contact Center Capacity With Demand
  • Four Tips for Successfully Implementing AI and Automation at the Enterprise Level
  • Shared Autonomy, Materially Soft Robots, and Specialized Infrastructure: What the Future of Human and Machine Interactions Looks Like

Resources

  • Human-AI Collaboration
  • Managing Customer Service During Challenging Times

Company

  • About Us
  • Press
  • Join Us
  • Contact Us
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  • Bug Bounty Program

San Francisco, California | Toronto, Ontario

Replicant Solutions, Inc. 1 Letterman Drive #3500 San Francisco, Ca 94129

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