REPLICANT FOR ENTERPRISE

Easily Scale Customer Service Automation

AI that scales up or down to meet customer demand, whether it’s thousands or millions of calls

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Automating 3M+ customer calls each month for leading enterprises

5.0
★★★★★
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Replicant's ability to help us quickly triage and prioritize high-value callers while ensuring great quality of service for all callers has been a game-changer for us.
4.8
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You can think of replicant as your "Agent of the month", leave it on shift and let it take as many calls needed, at any time!
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At Postmates, the Replicant Bot is placing 65% of our phone orders with a success rate equivalent to humans and has reduced phone order cost by 50%.

Efficiently help customers with fast, accurate, and contextual conversations

90%+

call resolution rate

<6wks

to scale to thousands of calls

$12M

savings in three years

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Get rid of wait times

Replicant creates a 1:1 agent-to-customer ratio. Our Thinking Machine™ elastically scales to answer every call immediately — even during unexpected call spikes.

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Reduce outsourcing costs

Scale your contact center more cost-efficiently with voice AI. Compared to a highly optimized BPO, Replicant is 50% cheaper.

READ THE REPORT
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Provide a personal touch

Personalization at scale is as easy as connecting Replicant with your contact center and CRM software. Authenticate users, greet customers by name, and pull up their accounts.

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Enterprise-grade security and data protection

With encryption, configurable access control, and physical data security, Replicant provides the security and privacy protections that enterprises need.

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Integrations with third-party and custom systems

Provide intelligent, personable voice experiences by leveraging Replicant’s out-of-the-box contact center and CRM integrations. Connecting to custom systems isn’t a problem with our API.

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See why companies choose Replicant

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We wanted our customer service to feel seamless and personal without the typical burdens of automated calls like customers repeating themselves, having to wait on hold, or getting stuck in IVR menus.
Connor Shepherd Founding Partner, Because READ THE STORY
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Our goal was to have a one-stop shop where Replicant handles phone order traffic from beginning to the end, without needing to escalate the call and continue to lower the costs.
George McConnell, Global Operations Manager, DoorDash READ THE STORY
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We wanted a solution that was quick, efficient, and similar to how we address our customers and answer the phones today. While we had an immediate business need right now of helping to answer calls and get cases logged, the long term potential for AI is to have it do so much more for us.
Michael Coster Customer Service Executive, Xenial WATCH THE STORY