Get rid of wait times
Replicant creates a 1:1 agent-to-customer ratio. Our Thinking Machine™ elastically scales to answer every call immediately — even during unexpected call spikes.
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REPLICANT FOR ENTERPRISE
Easily Scale Customer Service Automation
AI that scales up or down to meet customer demand, whether it’s thousands or millions of calls
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Automating 3M+ customer calls each month for leading enterprises
Replicant's ability to help us quickly triage and prioritize high-value callers while ensuring great quality of service for all callers has been a game-changer for us.
You can think of replicant as your "Agent of the month", leave it on shift and let it take as many calls needed, at any time!
At Postmates, the Replicant Bot is placing 65% of our phone orders with a success rate equivalent to humans and has reduced phone order cost by 50%.
Efficiently help customers with fast, accurate, and contextual conversations
90%+
call resolution rate
<6wks
to scale to thousands of calls
$12M
savings in three years
Reduce outsourcing costs
Scale your contact center more cost-efficiently with voice AI. Compared to a highly optimized BPO, Replicant is 50% cheaper.
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Provide a personal touch
Personalization at scale is as easy as connecting Replicant with your contact center and CRM software. Authenticate users, greet customers by name, and pull up their accounts.
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Enterprise-grade security and data protection
With encryption, configurable access control, and physical data security, Replicant provides the security and privacy protections that enterprises need.
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Integrations with third-party and custom systems
Provide intelligent, personable voice experiences by leveraging Replicant’s out-of-the-box contact center and CRM integrations. Connecting to custom systems isn’t a problem with our API.
LEARN ABOUT INTEGRATINGSee why companies choose Replicant
We wanted our customer service to feel seamless and personal without the typical burdens of automated calls like customers repeating themselves, having to wait on hold, or getting stuck in IVR menus.
Connor Shepherd
Founding Partner, Because
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Our goal was to have a one-stop shop where Replicant handles phone order traffic from beginning to the end, without needing to escalate the call and continue to lower the costs.
George McConnell,
Global Operations Manager, DoorDash
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We wanted a solution that was quick, efficient, and similar to how we address our customers and answer the phones today. While we had an immediate business need right now of helping to answer calls and get cases logged, the long term potential for AI is to have it do so much more for us.
Michael Coster
Customer Service Executive, Xenial
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