Go live and expand fast
Don’t get stuck in development and testing. Since you’re not building contact center automation from the ground up, you’ll accelerate deployment and roll out new use cases faster.
Quickly Scale Contact Center Automation
Get the building blocks for intuitive, effective AI-powered conversations
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Powers rescue you from heavy development
Replicant Powers are out-of-the-box components that give you the ability to scale conversations fast. Access an extensive library of pre-built conversation components that already incorporate conversational design best practices and cover a variety of use-cases. Drag and drop Powers in Replicant’s Conversation Studio to quickly achieve 80% of a complete conversation.
Ensure every conversation follows best practices
Not having a conversation designer is not a problem. Building call flows with Powers ensures you’ll always follow conversation design best practices.
Ditch the development time and resources typically needed
Contact center automation is more accessible than ever. With Replicant Powers, you no longer need a team of engineers and data scientists to put automation & AI into action.
Continually update and enhance your AI without lifting a finger
Updates to AI models are automatically pushed to Powers, so you’ll always leverage the latest enhancements without having to implement them yourself.
Examples of Powers
Click on the powers below to learn more about each one
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Intelligent Routing
Handle unrecognized use cases and caller requests to speak to an agent gracefully. -
Omnichannel
ConversationsEngage with customers on their preferred communication channel, and effortlessly switch between channels to streamline customer service. -
GeolocationHone in on imprecise locations using map links and clarifying questions over multiple turns.
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Data
CollectionRecap and confirm collected information such as food orders or authentication info. -
ReportingTurn on PII redaction in conversation and analytics.
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Complex Info
ReadoutEnter secure mode to collect credit card information through the voice or phone. -
Compliance &
SecurityIntelligently accommodate corrections and context-switching by caller. -
Payment
CollectionCollect data such as name, phone number, address, and more with out-of-box AI models. -
Smart
StatefulnessView analytics in the Replicant portal to understand how the bot is performing against your business goals. -
Outbound
CallingConduct reliable outbound campaigns such as the collection of restaurant hours, with handling voicemail detection.
Under the Hood
- Collect Address
- Collect Alphanumeric String
- Collect Birthdate
- Collect Email
- Collect Name
- Collect Numeric String
- Collect Phone #
- Collect Zipcode
- Numeric CSAT
- Qualitative CSAT
- Collect Company Name
- Multi-entity capture
- Collect Price
- Collect Duration
- Collect Datetime
- Out of context entity capture
