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    • How it Works
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    • Virtual Agent
    • AI-Powered IVR
    • Omnichannel Support
    • Outbound Campaign Manager
    • Call Escalations and Routing
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    • CRM and Call Center Integrations
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1-866-990-0429 | Pricing
Replicant
  • Why Replicant?
    • How it Works
    • Features
    • Security
    • COVID-19 Response
  • Capabilities
    • Virtual Agent
    • AI-Powered IVR
    • Omnichannel Support
    • Outbound Campaign Manager
    • Call Escalations and Routing
    • Analytics and Insights
    • CRM and Call Center Integrations
  • Solutions
    • Retail and e-Commerce
    • Insurance
    • Consumer Services
  • Resources
    • Blog
    • Resource Library
  • Company
    • About Us
    • Press
    • Join Us
    • Contact Us
1-866-990-0429 | Pricing

Replicant Voice

The world’s first autonomous contact center
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Start every conversation with voice AI

Voice is the fastest and most seamless way to communicate with your customers. Authenticate callers and resolve tier-1 customer support issues over the phone using human-like conversations, powered by fast, accurate, and contextual voice AI.

Accurately transcribe conversations

Capture and transcribe what your customers are saying on every service call to get real-time, searchable insights into your call data. 

Create omnichannel conversations

Send customers an SMS or interact with them on a mobile web page to capture information faster while the Thinking Machine™ waits on hold. Agents no longer have to enter data manually and customers can get self-service effortlessly.

Make every conversation smarter

Collect knowledge from every call in a central neural network that becomes smarter over time so that customer conversations improve without needing to retrain agents or deploy new call scripts.

Intelligently escalate calls

Connect to existing call center software to automatically escalate calls that require empathy or creativity, providing agents with detailed call summaries so customers never have to repeat themselves.

Measure important call drivers

Measure overall customer satisfaction, track average handle time, and discover new trends like competitor mentions, defective products, and upsell opportunities to serve customers like never before.

Integrate with every system

Integrate with contact center and CRM software to automatically log and resolve tickets and internal systems to take action on behalf of customers without agent intervention.

CRM and Contact Center Integrations
  • Salesforce
  • Zendesk
  • ServiceNow
  • Kustomer
  • Talkdesk
  • Five9
  • Genesys
  • Twilio Flex
  • Amazon Connect
  • NICE inContact
  • Avaya
  • Shopify
  • Ujet
CUSTOM INTEGRATIONS
  • Custom API integrations to internal systems
  • Campaign Manager API to place outbound calls

What makes Replicant Voice AI unique?

Fast

Customers expect fluid conversations without awkward pauses, which is why the Thinking Machine™ responds in under a second. Even 2-3 seconds of latency can make a customer hang-up in frustration.

Accurate

Unlike earlier technologies that are only as smart as the keywords they’re trained on, the Thinking Machine™ leverages the most advanced AI models, trained on millions of support calls, and uses continuous learning to get smarter over time.

Contextual

The Thinking Machine™ integrates with all of your systems. When customers call, it knows who they are and can recall order history or previous conversations so customers never have to repeat themselves.

Ready to give Replicant a try?

Get started in under a week
REQUEST A DEMO
TALK TO SALES

Why Replicant

  • How it Works
  • Features
  • Security
  • COVID-19 Response

Capabilities

  • Virtual Agent
  • AI-Powered IVR
  • Omnichannel Support
  • Outbound Campaign Manager
  • Call Escalations and Routing
  • Analytics and Insights
  • CRM and Call Center Integrations

Solutions

  • Retail and eCommerce
  • Insurance
  • Consumer Services

Blog

  • Call Center Outsourcing: Pros and Cons of Using a BPO for Your Call Center
  • Elastic Customer Service: The Key to Efficiently Scaling Contact Center Capacity With Demand
  • Four Tips for Successfully Implementing AI and Automation at the Enterprise Level
  • Shared Autonomy, Materially Soft Robots, and Specialized Infrastructure: What the Future of Human and Machine Interactions Looks Like

Resources

  • Human-AI Collaboration
  • Managing Customer Service During Challenging Times

Company

  • About Us
  • Press
  • Join Us
  • Contact Us
  • Terms of Service
  • Privacy Policy
  • Bug Bounty Program

San Francisco, California | Toronto, Ontario

Replicant Solutions, Inc. 1 Letterman Drive #3500 San Francisco, Ca 94129

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