Start every conversation with voice AI
Voice is the fastest and most seamless way to communicate with your customers. Authenticate callers and resolve tier-1 customer support issues over the phone using human-like conversations, powered by fast, accurate, and contextual voice AI.
Accurately transcribe conversations
Capture and transcribe what your customers are saying on every service call to get real-time, searchable insights into your call data.
Create omnichannel conversations
Send customers an SMS or interact with them on a mobile web page to capture information faster while the Thinking Machine™ waits on hold. Agents no longer have to enter data manually and customers can get self-service effortlessly.
Make every conversation smarter
Capture and transcribe what your customers are saying on every service call to get real-time, searchable insights into your call data.
Intelligently escalate calls
Connect to existing call center software to automatically escalate calls that require empathy or creativity, providing agents with detailed call summaries so customers never have to repeat themselves.
Measure important call drivers
Measure overall customer satisfaction, track average handle time, and discover new trends like competitor mentions, defective products, and upsell opportunities to serve customers like never before.
Integrate with every system
Integrate with contact center and CRM software to automatically log and resolve tickets and internal systems to take action on behalf of customers without agent intervention.
What makes Replicant Voice AI unique?
Fast
Customers expect fluid conversations without awkward pauses, which is why the Thinking Machine™ responds in under a second. Even 2-3 seconds of latency can make a customer hang-up in frustration.
Accurate
Unlike earlier technologies that are only as smart as the keywords they’re trained on, the Thinking Machine™ leverages the most advanced AI models, trained on millions of support calls, and uses continuous learning to get smarter over time.
Contextual
The Thinking Machine™ integrates with all of your systems. When customers call, it knows who they are and can recall order history or previous conversations so customers never have to repeat themselves.
