Voice is the fastest and most seamless way to communicate with your customers. Authenticate callers and resolve tier-1 customer support issues over the phone using human-like conversations, powered by fast, accurate, and contextual voice AI.
Capture and transcribe what your customers are saying on every service call to get real-time, searchable insights into your call data.
Collect knowledge from every call in a central neural network that becomes smarter over time so that customer conversations improve without needing to retrain agents or deploy new call scripts.
Connect to existing call center software to automatically escalate calls that require empathy or creativity, providing agents with detailed call summaries so customers never have to repeat themselves.
Measure overall customer satisfaction, track average handle time, and discover new trends like competitor mentions, defective products, and upsell opportunities to serve customers like never before.
Integrate with contact center and CRM software to automatically log and resolve tickets and internal systems to take action on behalf of customers without agent intervention.
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Unlike earlier technologies that are only as smart as the keywords they’re trained on, the Thinking Machine™ leverages the most advanced AI models, trained on millions of support calls, and uses continuous learning to get smarter over time.