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Replicant
  • Why Replicant?
    • How it Works
    • Features
    • Security
    • COVID-19 Response
  • Capabilities
    • Virtual Agent
    • AI-Powered IVR
    • Omnichannel Support
    • Outbound Campaign Manager
    • Call Escalations and Routing
    • Analytics and Insights
    • CRM and Call Center Integrations
  • Solutions
    • Retail and e-Commerce
    • Insurance
    • Consumer Services
  • Resources
    • Blog
    • Resource Library
  • Company
    • About Us
    • Press
    • Join Us
    • Contact Us
1-866-990-0429 | Pricing
Replicant
  • Why Replicant?
    • How it Works
    • Features
    • Security
    • COVID-19 Response
  • Capabilities
    • Virtual Agent
    • AI-Powered IVR
    • Omnichannel Support
    • Outbound Campaign Manager
    • Call Escalations and Routing
    • Analytics and Insights
    • CRM and Call Center Integrations
  • Solutions
    • Retail and e-Commerce
    • Insurance
    • Consumer Services
  • Resources
    • Blog
    • Resource Library
  • Company
    • About Us
    • Press
    • Join Us
    • Contact Us
1-866-990-0429 | Pricing

Security & Privacy

Build trust and transparency around your customer data

Enterprise ready compliance

Replicant is a HIPAA, SOC II, PCI, and GDPR compliant platform which means you can focus on delivering amazing customer service without worrying about security.

Secure and reliable infrastructure

Replicant’s platform provides high availability infrastructure that runs 24/7 with efficient load balancing across thousands of concurrent calls so that you can scale effortlessly and securely.

Continuous commitment to security

Replicant is committed to conducting regular audits and continuous testing to ensure we’re delivering the highest performing and most secure platform.

Replicant’s security features

Data encryption

All data is encrypted both at rest and in transit over public networks

Data security

Your data is hosted in its own secure database

Data recovery

Our databases are stored in authentication-protected storage and utilize point-in-time recovery

Physical security

We are hosted on Google Cloud Platform which provides robust, physical data center security

Access control

Customers can configure roles to determine what actions users can take on their data

Data usage

Customers can configure the right data retention policy for their business needs 

Rigorous testing

We conduct regular audits and continuous testing with third party penetration testing firms

SSO

Authenticate users using any OIDC-compliant SSO provider

Ready to try it out for yourself?

Why Replicant

  • How it Works
  • Features
  • Security
  • COVID-19 Response

Capabilities

  • Virtual Agent
  • AI-Powered IVR
  • Omnichannel Support
  • Outbound Campaign Manager
  • Call Escalations and Routing
  • Analytics and Insights
  • CRM and Call Center Integrations

Solutions

  • Retail and eCommerce
  • Insurance
  • Consumer Services

Blog

  • The Future of Contact Centers starts with Elastic Customer Service
  • Call Center Turnover: How to Eliminate Employee Attrition Costs
  • How to Manage a Remote Call Center
  • Replicant.ai raises $27M to modernize customer service with the world’s first autonomous contact center

Resources

  • Human-AI Collaboration
  • Managing Customer Service During Challenging Times

Company

  • About Us
  • Press
  • Join Us
  • Contact Us
  • Terms of Service
  • Privacy Policy
  • Bug Bounty Program

San Francisco, California | Toronto, Ontario

Replicant Solutions, Inc. 1 Letterman Drive #3500 San Francisco, Ca 94129

Copyright © 2020 Replicant, Inc, All Rights Reserved