Retail & eCommerce Customer Service leaders are facing unprecedented times. We are nearing retail’s most important moment of the year, the holiday season, and the customer service model that has worked in the past will likely need to be reconsidered. Join Krista Mathews, CCO at Overstock.com as she shares her thoughts on:

• New customer service strategies & technologies in the age of eCommerce
• How Krista is preparing her team for the holiday season amidst uncertainty
• 3 surprising reasons why Krista is excited about the “new normal” of customer service

Moderated by Scott Beechuk Partner at Norwest Venture Partners