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1-866-990-0429 | Pricing
Replicant
  • Why Replicant?
    • How it Works
    • Features
    • Security
    • COVID-19 Response
  • Capabilities
    • Virtual Agent
    • AI-Powered IVR
    • Omnichannel Support
    • Outbound Campaign Manager
    • Call Escalations and Routing
    • Analytics and Insights
    • CRM and Call Center Integrations
  • Solutions
    • Retail and e-Commerce
    • Insurance
    • Consumer Services
  • Resources
    • Blog
    • Resource Library
  • Company
    • About Us
    • Press
    • Join Us
    • Contact Us
1-866-990-0429 | Pricing

Retail & eCommerce Customer Service leaders are facing unprecedented times. We are nearing retail’s most important moment of the year, the holiday season, and the customer service model that has worked in the past will likely need to be reconsidered. Join Krista Mathews, CCO at Overstock.com as she shares her thoughts on:

  • New customer service strategies & technologies in the age of eCommerce
  • How Krista is preparing her team for the holiday season amidst uncertainty
  • 3 surprising reasons why Krista is excited about the “new normal” of customer service

Moderated by Scott Beechuk Partner at Norwest Venture Partners

Watch Now

Why Replicant

  • How it Works
  • Features
  • Security
  • COVID-19 Response

Capabilities

  • Virtual Agent
  • AI-Powered IVR
  • Omnichannel Support
  • Outbound Campaign Manager
  • Call Escalations and Routing
  • Analytics and Insights
  • CRM and Call Center Integrations

Solutions

  • Retail and eCommerce
  • Insurance
  • Consumer Services

Blog

  • Call Center Outsourcing: Pros and Cons of Using a BPO for Your Call Center
  • Elastic Customer Service: The Key to Efficiently Scaling Contact Center Capacity With Demand
  • Four Tips for Successfully Implementing AI and Automation at the Enterprise Level
  • Shared Autonomy, Materially Soft Robots, and Specialized Infrastructure: What the Future of Human and Machine Interactions Looks Like

Resources

  • Human-AI Collaboration
  • Managing Customer Service During Challenging Times

Company

  • About Us
  • Press
  • Join Us
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  • Bug Bounty Program

San Francisco, California | Toronto, Ontario

Replicant Solutions, Inc. 1 Letterman Drive #3500 San Francisco, Ca 94129

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