Find out what every transportation and logistics contact center leader needs to know in order to overcome challenges and prepare for change.
Through 2020 and 2021, the transportation and logistics industry received a lot of attention—much of this attention related to concerns about supplies and whether operations would be shut down completely.
With 2022 on the horizon, many of these concerns have been quelled; however, there’s no question that the entire industry has experienced somewhat of a shift.
As a contact center leader, it’s important to remain aware of the changes taking place in the industry and find effective ways to overcome them. Issues like driver shortages, logistics planning, and increased customer expectations are all reshaping the landscape.
If you want to overcome these challenges, you must implement contact center solutions that are flexible, customer-centric, and efficient. Download the guide to learn about the contact center trends that will help you achieve this.