NEW Case Study

How Replicant Identified Unsupported Call Flows for a Leading Insurance Company

Learn how a leading auto insurance company leveraged the Thinking Machine to streamline their contact center while maintaining high CSAT scores.

An auto insurance company with nearly 60 years’ experience providing five-star coverage for their policyholders wanted to increase operational efficiency while maintaining their stellar customer satisfaction record.

They teamed up with Replicant for three reasons:

  • Demonstrated gold standard partnership 
  • Proven business outcomes
  • A clear innovation roadmap

Even though the insurance company had a few legacy systems that required tricky integrations and were in the process of replacing their CCaaS system, Replicant was successfully implemented and in production within two and a half months. Read the full story here.