Learn how a leading auto insurance company leveraged the Thinking Machine to streamline their contact center while maintaining high CSAT scores.
An auto insurance company with nearly 60 years’ experience providing five-star coverage for their policyholders wanted to increase operational efficiency while maintaining their stellar customer satisfaction record.
They teamed up with Replicant for three reasons:
Even though the insurance company had a few legacy systems that required tricky integrations and were in the process of replacing their CCaaS system, Replicant was successfully implemented and in production within two and a half months. Read the full story here.