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5 Must-Have Qualities for Every Contact Center in 2022

By now, you’ve probably adjusted your contact center strategy and formed new working habits after an unprecedented year of customer...

The Future of Customer Service Lies In AI | Replicant

The Future of Customer Service Is In AI. Are You Keeping Up? The future of customer service is heading toward...

Non-Linear Conversations: What Sets Conversational AI Apart

Contact centers implement solutions like bots, intelligent virtual agents (IVAs), intelligent voice response (IVRs) and conversational AI to provide customers...

Top 8 Learnings After Years of Conversation Design 

Written by Benjamin Gleitzman, Chief Technical Officer and Co-Founder at Replicant Conversational AI remains a nascent discipline, and although Replicant sits...

5 Facts Every Utilities Contact Center Leader Needs to Know for 2022

5 Facts Every Transportation and Logistics Contact Center Leader Needs to Know for 2022