Stay ahead of customer service trends with Replicant
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BlogFive Key Trends in Patient Experience for 2022
2021 accelerated many of the virtual care and digitalization trends already underway in healthcare. It also heightened patients’ consumer needs...
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Blog
The Difference Between Conversational AI and Chatbots
How Conversational AI Compares to Chatbots Conversational AI and chatbots are different. As call centers become more automated, it’s important...
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Blog
What is IVR (Interactive Voice Response) and How Does it Work?
The faster you can provide customers with service and issue resolution, the happier they tend to be. One way companies...
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Blog
What is Total Experience (TX)?
As business leaders look toward 2022, the call for digital transformation has never been louder. According to The 2021 Gartner...
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Blog
Which Type of Contact Center Fits Your Business Best?
What are the Different Types of Contact Centers? Contact centers can look very simple to the outsider; a large room...
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BlogFrom Understaffed to Overprepared: How Contact Centers are Bouncing Back
Contact centers might not get the level of media coverage that other pandemic-stricken functions do, but make no mistake, contact...
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