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Shared Autonomy, Materially Soft Robots, and Specialized Infrastructure: What the Future of Human and Machine Interactions Looks Like

Whether you believe machines will take over the world or not, many people are wondering the same thing. If you...

How Voice AI is Transforming Customer Service for Retail Companies

Retail companies need to remain agile so they can meet the ever-changing expectations of customers. This was especially true when...

How Voice AI is Transforming the Customer Experience for Hospitality

Travelers “want to be engaged, heard, empowered and delighted by hotels.” They want and demand the highest customer service experience...

The Future of Contact Centers Lies in AI and Agent Collaboration

Contact centers are seen as a cost center and a source of frustration for both companies and customers. Although companies...

How AI is Transforming Customer Service for Insurance Companies

AI is transforming the customer service experience across all industries. Insurance companies are no exception. However, according to CustomerThink, the...

What’s the Best Way to Scale Your Contact Center?