Stay ahead of customer service trends with Replicant
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BlogDelivering Customer Service at a Fraction of the Cost with Replicant
It would seem that the voice in the contact center has come full circle. What started as customer service on...
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BlogInfographic: Looking Back, Sprinting Forward – Replicant’s 2021 Forecast
2020 changed customer service as we know it. We saw agents working from home for the first time, higher than...
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BlogLooking Back, Sprinting Forward: Replicant’s 2020 Year in Review
2020 was an extraordinary year in customer service. It was also an incredible year for Replicant, and the two are...
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Blog4 Contact Center Forecasts for 2021
Just because we can’t meet up in person, doesn’t mean we can’t have fun anymore! In fact, since we started...
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Blog
Everything You Should Know About An Autonomous Contact Center
You may have heard the term “autonomous contact center” and wondered what it’s all about. How does it differ from...
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BlogTop Voice AI Use-cases Every Call Center Exec Should Be Aware Of In 2021
Voice AI is fast becoming a staple of the modern contact center — handling Tier-1 repetitive calls, reducing costs, improving...
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