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BlogCall Center Automation: What Calls Should You Automate?
Call centers have changed drastically, even over the last five years. As technology continues to advance rapidly, AI-driven chatbots, interactive...
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BlogThe New World in Contact Centers: Are Virtual Agents Better than Human Agents?
The contact center industry is seemingly changing overnight. From artificial intelligence to natural language processing, companies are faced with more...
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BlogReplicant Launches with $7 Million in New Funding and Adds Veteran CEO
Talkdesk’s former COO joins Replicant to lead the customer service industry into the age of artificial intelligence and autonomous call...
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Blog
Who’s Answering Your Customer Service Calls?
Customer service call centers comprise a significant portion of the U.S.’s economy, with four million workers employed by the industry....
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Blog
Deep Learning vs Machine Learning: What’s the Difference?
Artificial intelligence (AI) is a vast, complicated field. We know, we work with AI every day, and while our work...
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Blog
Natural Language Processing and the Future of Voice in Technology
Computers are amazing when it comes to compiling and analyzing structured data, such as math equations or financial records. Your...
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