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Human-AI Collaboration for Happier Customers

AI Voice Responders Support Call Centers During COVID-19

Replicant’s AI Voice Responder enables call centers to quickly respond to increased customer calls without adding agents The COVID-19 pandemic...

AI Voice Responder Supports Call Centers Impacted by COVID-19

Replicant’s AI Voice Responder enables call centers to quickly respond to increased customer calls without adding agents The COVID-19 pandemic...

Customer Service in the Time of Corona

How to overcome unpredictable setbacks with elastic customer service Most of us have learned about supply and demand in Economics...

March Madness 2022

Chatbots vs. Virtual Agents: Customer Service Tools That Are Disrupting the Industry

Artificial Intelligence’s (AI) ability to give machines human-like qualities continues to be a transformative technology for the customer service industry....