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BlogConversational AI Brings New Experiences to Customer Service
The future of customer service is rapidly evolving. Customer Service has received more attention in the last five years as...
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BlogWhat Makes a Great AI Conversation on the Phone?
A few weeks ago, I wrote a blog post about the making of a great conversation, regardless if it is...
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BlogPatience Factors and Customer Service
Patience is a virtue, or at least so we’re told. Virtue or not, patience is something we are asked to...
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Blog
What Makes a Great Conversation?
I have been working in the Customer Service industry for the past five years and during that time, I have...
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BlogCall Center Automation: What Calls Should You Automate?
Call centers have changed drastically, even over the last five years. As technology continues to advance rapidly, AI-driven chatbots, interactive...
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Blog
The New World in Contact Centers: Are Virtual Agents Better than Human Agents?
The contact center industry is seemingly changing overnight. From artificial intelligence to natural language processing, companies are faced with more...
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