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11 Eye-Opening Customer Stats

What the Data Says About the “New Customer” Between the pandemic, the “Great Resignation,” and rising unpredictability in supply chains...

What is a Contact Center vs a Call Center? | Replicant AI

What is a Contact Center vs. a Call Center? Successful contact center management or call center management is essential for...

The Hidden Costs of the Contact Center Crisis

The Underlying Effects of the Contact Center Crisis Many of the causes for today’s contact center crisis are sitting in...

Contact Center Automation Trends in 2022 | Replicant AI

Contact Center Automation Trends in 2022 Contact centers are constantly evolving, and with new technology appearing every year, keeping up...

The Perfect Storm: Why Contact Centers are in Crisis (and How They’ll Recover)

What Is the Forecast For Contact Centers ‘Weathering the Storm?’ Every contact center is different. But no matter the size,...

Contact Center Automation and Whiskey: How to Find The Perfect Blend