The New Normal of Customer Service with Hulu, Square, UnitedHealth Group, and Freshly

Watch on-demand

The current economic environment is requiring every company to rethink their customer service plans. Whether it’s higher call volumes or an inability to meet customer service demands with reduced agent capacity, many customer service leaders are going back to the drawing board to rethink their customer service strategy both from a people and technology perspective. Watch our panel with some of the industry’s most influential customer service leaders to hear how they’re advising their organizations to adapt to a new normal.

In this on-demand webinar, we discuss:

  • Best practices for leading your customer service organization through change
  • Planning for the unpredictable to maintain high customer satisfaction
  • Benefits of AI and automations in getting back to normal faster
image description


  • Matt Kravitz
    Matt Kravitz Head of Viewer Experience, Hulu LinkedIn
  • Catherine Card
    Catherine Card Head of Customer Operations, Square LinkedIn
  • Colin Crowley
    Colin Crowley VP Customer Experience, Freshly LinkedIn
  • Jolene Gardner
    Jolene Gardner SVP Automation, UnitedHealth Group LinkedIn