Watch on-demand
The current economic environment is requiring every company to rethink their customer service plans. Whether it’s higher call volumes or an inability to meet customer service demands with reduced agent capacity, many customer service leaders are going back to the drawing board to rethink their customer service strategy both from a people and technology perspective. Watch our panel with some of the industry’s most influential customer service leaders to hear how they’re advising their organizations to adapt to a new normal.
In this on-demand webinar, we discuss: