Overcome Agent Staffing Woes with Omnichannel Contact Center Automation

Don’t let agent staffing be the bottleneck to your business growth.

Learn how one company is now able to deliver more consistent and immediate customer service after implementing omnichannel contact center automation. 

While business soared for retailer Because Market, agent staffing was quickly getting in the way of growth. Faced with the challenge of finding qualified agents, they needed a solution that would ensure customers would receive fast responses and also create consistency in the customer experience.

Watch this on-demand webinar to learn how Kelsey Holshouser, VP of Customer Experience at Because Market, chose to partner with Replicant in order to:

  • Eliminate their backlog of unanswered customer messages
  • Respond to customers immediately over the phone and SMS
  • Deliver a more consistent and fast customer service
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The Speakers

  • Kelsey Holshouser
    Kelsey Holshouser VP of Customer Experience
    @ Because Market
    LinkedIn
  • Margaret Tomaszczuk
    Margaret Tomaszczuk Lead Product Manager
    @ Replicant
    LinkedIn