How The General Reached 2x Their Containment Goal with Replicant Voice AI

We’ll speak with The General’s VP of Contact Centers Strategy & Operations, Bill Hackett, and learn why they chose to partner with Replicant and the results they’ve seen so far.

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Reducing customer effort and driving digital transformation are strategic focus areas for Bill Hackett, VP of Contact Centers Strategy & Operations at The General, a leading auto insurance provider. It’s no wonder then why The General chose to partner with Replicant to tackle voice automation to increase operational efficiency while maintaining high customer satisfaction. 

Since their deployment, The General has seen tremendous outcomes and incredible speed to value. Join our upcoming webinar to listen to Bill Hackett’s firsthand account of how Replicant’s voice AI solution helped The General:

  • Achieve 2x their containment goal
  • Deliver CSAT on-par with human agents
  • Replace a disjointed IVR with voice AI

Can’t attend the webinar? No problem. Register anyway and we’ll send you the recording after the webinar.

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