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#1 SmartAction Alternative

Learn how Replicant’s superior conversational AI and performance metrics outcompete SmartAction

See why our SmartAction alternative boasts superior conversational AI and performance metrics. When you choose Replicant over legacy platforms, you get a superior AI product, conversational design expertise, faster deployment, and improved metrics across the board.

In fact, multiple customers have seen their success rate increase by 300% after just one month following a switch from SmartAction to Replicant. In contrast, SmartAction customers have reported frustration with their legacy platform due to slower response times and poor intent interpretation due to their keyword-driven model, resulting in higher call abandonment rates and lower success rates.

Learn why modern CX leaders have made the switch to Replicant:

Replicant is Proven to Outperform

3x

higher resolution rate

50%

cut deployment time in half

8.0

Replicant CSAT equals or surpasses live agent CSAT

50%

reduction in call escalations for common calls

Replicant vs. SmartAction

smartaction logo
  • Voice AI
  • Chat and SMS
  • Visual IVR
  • Multi language
  • Real time transcription
  • Custom integrations
  • Superior conversational design
  • Accurate intent extraction vs. keyword matching
  • CSAT on-par with live agents
  • Automated continuous improvements to AI
  • >80% resolution rate
  • Advanced analytics & reporting
  • Pre-built use cases by industry
  • <1 second latency
  • Go live in <60 days

Find out how to achieve greater results with Replicant

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The Replicant Difference

Superior Conversational AI

Replicant’s Thinking Machine is a SmartAction alternative that gets results. It is built on conversational design best practices to fully resolve customer issues, not escalate them, through automated continuous improvements to its AI models. This results in higher resolution rates and CSAT on-par or even higher than live agents.

best in class conversational design

Go Live in Record Time

Get up and running in weeks, not months, with our pre-built conversational components. Replicant Powers are out-of-the-box conversational components that already incorporate conversational design best practices for a variety of common use cases like billing and payments, order management, authentication, and more. Our extensive library of Powers make it easy to scale conversations fast and accurately.

get started faster with replicant

Unprecedented Savings

Replicant customers report call center savings upwards of 50% within their first year. When you automate Tier-1 call flows, you’re saving thousands of agent minutes that could be better used for call that require greater empathy and ingenuity. Customers no longer have to wait on hold and get their most common issues resolved fast, resulting in fewer handled minutes altogether.

unprecedented call center savings

Innovators Who Chose Replicant

Rob D. Principal Consultant & Strategist at leading auto insurance company
We are leveraging Replicant to handle common costumer phone questions first. This is enabling our costumer service team to spend time handing complex and revenue generating interactions.

Trusted by Customer Obsessed Brands

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