See why our SmartAction alternative boasts superior conversational AI and performance metrics. When you choose Replicant over legacy platforms, you get a superior AI product, conversational design expertise, faster deployment, and improved metrics across the board.
In fact, multiple customers have seen their success rate increase by 300% after just one month following a switch from SmartAction to Replicant. In contrast, SmartAction customers have reported frustration with their legacy platform due to slower response times and poor intent interpretation due to their keyword-driven model, resulting in higher call abandonment rates and lower success rates.
higher resolution rate
cut deployment time in half
Replicant CSAT equals or surpasses live agent CSAT
reduction in call escalations for common calls
Replicant’s Thinking Machine is a SmartAction alternative that gets results. It is built on conversational design best practices to fully resolve customer issues, not escalate them, through automated continuous improvements to its AI models. This results in higher resolution rates and CSAT on-par or even higher than live agents.
Get up and running in weeks, not months, with our pre-built conversational components. Replicant Powers are out-of-the-box conversational components that already incorporate conversational design best practices for a variety of common use cases like billing and payments, order management, authentication, and more. Our extensive library of Powers make it easy to scale conversations fast and accurately.
Replicant customers report call center savings upwards of 50% within their first year. When you automate Tier-1 call flows, you’re saving thousands of agent minutes that could be better used for call that require greater empathy and ingenuity. Customers no longer have to wait on hold and get their most common issues resolved fast, resulting in fewer handled minutes altogether.
Rob D. Principal Consultant & Strategist at leading auto insurance companyWe are leveraging Replicant to handle common costumer phone questions first. This is enabling our costumer service team to spend time handing complex and revenue generating interactions.